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Frequently asked questions

Answers about booking, guides, tours, and reviews.

Booking

How do I book a tour?

Browse tours by emirate, destination, or search, then open a tour and select "Book this tour." You'll need an account to complete a booking — sign in or create one first, then choose your travel date and group size.

Can I cancel or change my booking?

Yes. Go to My Bookings, open the booking, and select "Cancel booking." Cancellations are instant. To change a date or group size, cancel and rebook the tour with the new details.

How and when do I pay?

This demo site does not process real payments — booking a tour reserves your spot immediately without a payment step.

Is there a discount for children?

Children are priced at half the adult rate on every tour. You can set the number of children separately from adults when booking.

Guides

Are your guides licensed?

All guides listed on TG Travel are experienced, background-checked, and specialise in the regions and activities shown on their profile, from heritage walking tours to via ferrata and kitesurfing instruction.

Can I book a guide directly for a custom day?

Yes. Visit a guide's profile and use the "Contact guide" button on the Profile tab to send a message about a custom half-day or full-day rate, shown on their profile.

What languages do guides speak?

Each guide's spoken languages are listed on their profile, and each tour lists the languages it's offered in. Filter search results by emirate or use the search bar to find tours in a specific language's region.

Tours

What's the maximum group size?

Maximum group size varies by tour and is shown on each tour's page, ranging from small adventure groups of around 8-10 up to larger heritage walks of 20 people.

What should I bring?

For desert and mountain tours, bring sun protection, water, and comfortable shoes. Watersport tours provide safety equipment. Specific notes can be added when booking under "Notes."

Reviews

How are ratings calculated?

Each tour's rating is the average of star ratings left by travelers who completed that tour. You can read individual reviews on every tour's page.